Legal Requirements For Bullion Purchases
The following details on this page refer to the requirements of the customer (client) to supply Photo ID (Photographic Identification) when purchasing precious metals (Gold, Silver, Platinum, Palladium) from our company (Australian Gold Capital Pty. Ltd.).
Federal regulations and bank policies require our company to collect photographic identification from the customer for purchases of precious metals for record keeping and reporting purposes.
By providing us with identity documents online or in store, you confirm that you are authorised to provide the personal details you present to us, and you consent to the information being checked with the document issuer or official record holder via third party systems for the purpose of confirming your identity.
You must be 18 years of age or older to create an account with us. Once an account for our online store is created, your Photo ID can be uploaded by visiting the "My Account" section. There you will find an option named "Upload / Update Photo ID Images". For all precious metal purchases it is required that you provide your photo identity details to us in this area for validation or otherwise upload a scanned copy of your Photo ID to this area of our website.
The types of Photo ID we accept are Australian Drivers Licences (Car, Motorcycle and/or Truck) issued in an Australian State or Territory, Australian Learners Permits (Car and/or Motorcycle) issued in an Australian State or Territory, Passports (Both Australian and International) and Australian ImmiCard Immigration Cards (see ImmiCard by the Australian Government).
Australian Government Issued Passports are accepted as Photo ID ONLY IN COMBINATION with a Utility Bill (Phone / Gas / Electricity / Water / Council Rates / Property Lease / Rental Agreement / Car Insurance / Property Insurance) or Governemnt Issued Pension / Concession Card (Issued by the Department of Human Services / Centerlink) in the name of the passport holder showing their current residential address. Please DO NOT supply Bank Account or Credit Card statements due to the sensitive nature of these documents.
In addition to the supply of Photo ID, the name and address of the person in the Photo ID document(s) must also be listed as the purchasing customer when an order is placed. Should this not be completed or the identification be deemed a mismatch to the billing details, we will request that further suitable identification be submitted within a set time frame or we will be required to cancel your order. If payment has already been made before or following cancellation, the payment will be refunded in accordance with our refund policy*.
Purchases will not be processed unless Photo ID is verified or uploaded to our website at or before the time of purchase / checkout, should our company deem the uploaded image(s) to be unsuitable for identification purposes, we will require that you submit appropriate ID to our company via email within a set time frame or we will be required to cancel your order. If payment has already been made before or following cancellation, the payment will be refunded in accordance with our refund policy*.
We may request Photo ID for any transaction or account with us at any time at our discretion.
The requirements described on this page are applied by our company in accordance with applicable Australian anti-money laundering and counter-terrorism financing laws and relevant guidance issued by AUSTRAC.
* Refunds of this nature are described in total as part of our Terms & Conditions. By using our website, you agree to be bound by our Terms & Conditions.